Job Summary:

A US Debt collection representative is a professional who is responsible for resolving overdue bills and collecting payments from those who owe. They must ensure that they keep their employer's assets safe while also making sure those responsible for unpaid bills are contacted immediately. We are searching for a polite, professional US Debt Collection experience call centre Agents to represent our 3rd  Party line of business. We are looking to hire experienced collectors who may handle a high volume of outbound and inbound calls and should seek to create a positive experience for each caller. 

Our professional collection representatives work on behalf of some of the largest and most well-known clients in the world to collect on past due accounts. You’ll be responsible for corresponding with our customers to manage accounts at all stages of collections.

Requirements:

• 1 or more years of Call Center experience required.
• Excellent negotiation skills & Communication Skills 
• Good Thought process 
• Experience: 6 months plus in USA 3PL Debt & Claims preferred 
• Ability to work in rotational shifts
• Ability to multitask.
• Ready to work from office 

Education Requirements: Graduation is a MUST

Responsibilities:

• Make outbound calls to customers in order to collect past due bills
• Meet department productivity and quality standards
• Ability to handle high volume calls
• Strive to achieve a first call resolution in order to collect the outstanding bill
• Ability to apply independent judgment to handle all aspects of collection process.
• Responsible for corresponding with customers