JOB TITLE: Strand by Strand - Cosmetic Manager

RESPONSIBLE TO: ASM / SM

MATRIX REPORTING TO: RM

MAIN PURPOSE OF THE JOB:

The primary responsibility of the Cosmetic Manager is to ensure that clients receive the service and results promised by consultants/sales teams, maintaining the high standards of the organisation.

Roles and Responsibilities:

• Deliver exemplary service that aligns with company' brand standards.
• Provide technical support during consultations as needed.
• Create schedules for hair experts, manage workflow, and enforce departmental policies and procedures.
• Investigate and resolve complex or longstanding client concerns escalated by team members.
• Monitor departmental stock levels closely.
• Maintain cleanliness and functionality of designated areas, including hair experts' rooms and equipment.
• Address any issues promptly, involving ASM / SM when necessary to maintain harmony.
• Maintain comprehensive records of all clients in the department, including images and financial details.
• Prepare daily, weekly, and monthly reports as required.
• Track regular clients and their visits to the studio to enhance personalized service.
• Coordinate with Head Office for customized orders.
• Strategize and plan with teams to achieve monthly targets effectively.
• Promote second sales opportunities (upselling & cross selling) (target centric) to enhance revenue.

This role plays a crucial part in ensuring client satisfaction, operational efficiency, and adherence to protocols within the cosmetic department, contributing to the overall success and reputation of the company.