JOB TITLE: Trichologist

RESPONSIBLE TO: Studio Manager

MATRIX REPORTING TO: Head of Department (HOD)

MAIN PURPOSE OF THE JOB:

The Trichologist plays a pivotal role in clinical procedures in the organisation, specializing in hair and scalp health. They conduct reviews for clients undergoing Advanced Laser Therapy (ALT) and evaluate outcomes. Additionally, they counsel clients on hair-related issues and provide reviews for clients using Strand by Strand - The Ultimate.

ROLES & RESPONSIBILITIES:

• Must be a medical practitioner with BHMS, BAMS, or BDS qualification and extensive experience in trichology.
• Conduct client reviews and maintain comprehensive medical histories, result images, and reviews in the software system.
• Explain procedures such as Strand by Strand - The Ultimate to clients based on their needs or interests.
• Meet with ALT clients as necessary to address questions and concerns.
• Handle client objections related to clinical procedures.
• Recommend supplements, vitamins, diet plans, and lifestyle changes if deemed necessary.
• Support ALT and Strand by Strand - The Ultimate departments in preparing for second sales.
• Assist consultants with technical queries during client consultations.
• Act as a consultant to contribute to revenue generation (Target based) at the center.
• Provide support to the ALT and Strand by Strand - The Ultimate teams to ensure smooth studio operations.
• Coordinate meetings with the ALT team, Front Desk, and Studio Manager as needed.
• Collaborate with department teams to facilitate upselling opportunities (second sales).
• Recommend and suggest other company products and procedures when appropriate.

This position requires a skilled medical professional with expertise in trichology to enhance client satisfaction, support revenue growth, and maintain high standards of clinical care in the organisation.