We are looking for an experienced Deputy Manager to lead and manage night shift operations. The ideal candidate will bring proven expertise in team management, strong communication skills, and a track record of driving operational excellence.
Key Responsibilities
Lead, manage, and mentor a night shift team to ensure smooth operations.
Oversee daily workflows, allocate resources, and monitor performance metrics.
Drive process improvements to achieve efficiency, accuracy, and client satisfaction.
Ensure compliance with company policies, quality standards, and operational SLAs.
Act as the primary point of contact for escalations during night shifts.
Collaborate with cross-functional teams to align night operations with overall business goals.
Prepare regular reports on team performance, productivity, and shift outcomes.
Job Requirements
What We Offer
Competitive salary up to ₹20 LPA.
Opportunity to lead high-performing teams in a dynamic work environment.
Growth and learning opportunities with a collaborative leadership culture.
Provana is a specialized knowledge process management company that combines advanced technology with human expertise to serve the credit and collections, legal process, and revenue cycle management industries. With a client-focused and collaborative... Read More